Privacy Policy

Introduction

Altea Health Sciences, d/b/a The Metabolic Makeover ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Information We Collect

How We Use Your Information

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing communications (with consent)
• Improve website and user experience
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing and Disclosure

We may share information with:

• Service providers (Stripe for payments, shipping carriers, email services)
• Analytics providers (Google Analytics)
• Marketing platforms (with consent), including WebVisitorJourneys
• Legal authorities (when required by law)
• Business transfers (in case of merger or acquisition)

Cookies and Tracking Technologies

• Essential cookies: Required for site function
• Analytics cookies: Google Analytics
• Marketing cookies: Facebook Pixel and WebVisitorJourneys (if you consent to marketing cookies)
• Cookie consent management: Your preferences are respected
• How to disable cookies: Configure your browser settings
• Do Not Track signals: We honor browser DNT settings

Data Security

• Industry-standard encryption (SSL/TLS)
• Secure payment processing via Stripe (PCI-DSS compliant)
• Regular security audits
• Limited employee access
• No guarantee of absolute security (inherent internet risks)

Your Privacy Rights

Data Retention

• Account data: Retained while account is active
• Order history: 7 years (for tax/legal purposes)
• Marketing data: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)

Children's Privacy

• Website not intended for users under 18
• No knowing collection of children's data
• Parent/guardian contact if discovered

Third-Party Links

• Website may contain external links
• We're not responsible for third-party privacy practices
• Review their policies before providing information

International Data Transfers

• Data processed in United States
• Adequate safeguards for international transfers
• Compliance with applicable data protection laws

Email Communications

• Transactional emails: Order confirmations, shipping updates
• Marketing emails: With consent only
• Unsubscribe option: In every email
• Preference center: Manage communication types

Changes to Privacy Policy

• Right to update policy at any time
• Notice of material changes via email
• Continued use implies acceptance
• Review policy periodically